Delivery and dispatch

In Austria and Germany we usually deliver within 1-2 working days.

After your order has been received, the goods will be handed over to the shipping service provider within 1-2 working days (excluding public holidays)

Goods are dispatched within the EU at the price shown in the shopping basket. Delivery to other non-EU countries can only be made on request. For such enquiries, please contact us. We will then check the shipping options and determine the corresponding shipping costs.

Import duties (customs duties, taxes) may be incurred for deliveries outside the EU, which are to be borne by the buyer.

Goods are usually dispatched via the parcel service DPD, DHL or GLS. Deliveries to Great Britain up to 2 kg are handled by Post.at.

Shipping costs

You will see the shipping costs after you have added the desired items to your shopping basket.

Regular delivery times

The standard delivery times are shown below. Deviations due to public holidays or exceptional circumstances may extend the delivery time.

Shipment tracking

You will receive an email with the tracking number of the respective transport company (e.g. DPD, GLS, Post.at) within 24-48 hours of receiving your order.

You can track your shipment here: DPD shipment tracking

If you have not received a notification, please check your spam folder or write us a message with your order number.

Important note on damaged shipments

Please check your delivery upon receipt. If the shipment is damaged, please report this to the shipping service provider and our customer service within 48 hours.

Processing time

Orders received by 2 p.m. are usually dispatched on the same working day.