Refund policy
A. Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us
Halo&Son Austria e.U.
Lerchenstraße 17/26
5023 Salzburg
Austria
Email: office@halo-son.com
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellationIf you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of cancellation does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.
The right of cancellation does not apply to contracts for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence.
The right of cancellation does not apply to contracts for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of cancellation does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the trader has no influence and which may occur within the cancellation period.
The right of cancellation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of cancellation expires prematurely for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
1) Please avoid damaging and contaminating the goods. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Do not send the goods back to us freight collect.
3) Please note that the aforementioned points 1-2 are a prerequisite for the effective exercise of the right of cancellation.
You must return the goods immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to
Halo&Son Austria e.U.
Lerchenstraße 17/26
5023 Salzburg
Austria
or to
Halo&Son Austria e.U.
Keltenstraße 8a
5221 Lochen am See
AUSTRIA
to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
B. Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back)
To
Halo&Son Austria e.U.
Lerchenstraße 17/26
5023 Salzburg
Austria
Email: office@halo-son.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name des/der Verbraucher(s)
________________________________________________________
Anschrift des/der Verbraucher(s)
________________________________________________________
Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
_________________________
Datum
(*) Unzutreffendes streichen